NAVITIME TravelUsage Guide (Comprehensive)
Information on differences between products
For customers purchasing domestic airline tickets
Depending on the airline through which a reservation was made, the purchase flow/cancel flow/customer service methods differ.
For details, please consult the page below.
For customers purchasing JR train (Shinkansen) tickets
This is information regarding purchasing and customer service for JR line (Shinkansen) tickets.
For details, please consult the page below.
For customers reserving a share cycle
This is information regarding reservation, usage, and contact information for share cycles.
For details, please consult the page below.
For customers purchasing tourist passes
Information on how to book and use tourist passes, as well as contact information for inquries.
For details, please consult the page below.
* If you purchased a Tokyo Subway Ticket within the app, you can view your purchase details by tapping the menu icon in the top-left corner of the app, and then selecting "Tourist Pass" under the "Purchase History" section.
For customers purchasing airport access tickets
Information on how to reserve and use airport access tickets, as well as contact information for inquries.
For details, please consult the page below.
- Make your trip in Japan more comfortable!
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Japan Travel app supports international tourist traveling to Japan with the most efficient navigation. You can find destinations to visit, plan itineraries, make reservations, and search routes while actually traveling. Content is available in 13 languages.
