What to do in an emergency in Japan


2020.10.13

NAVITIME TRAVEL EDITOR

We all want to go out safely and come home safely when we travel abroad, but what should we do in the unfortunate event of a traffic accident or get the items stolen? This article will explain what to do in case of an emergency while traveling in Japan.

  • 01

    Traffic Accident

    If there is someone hurt or need to request for a treatment, call 119. Injured persons are always the first priority at the scene of an accident. See more details on Guide for Ambulance Services which will help you find everything you need to know.

    Next, notify the police by calling 110 (Tokyo Metropolitan Department). If you cannot speak Japanese, then have someone who speaks Japanese contact the police for you. You must always notify the police in the case of an accident, regardless of the accident's severity.
    Alterntively, you can also connect directly to a hotline for ambulances, fires, and police via the Japan Travel by NAVITIME Emergency Call .

    Lastly, don't forget to contact your insurance company to inform them of the accident. Keep in mind that some insurance companies require you to notify of an accident within a set period of time, so you should contact them as soon as possible to be safe.

    ※To dial make an international call from Japan: 010 + country code
    (If the number starts with a 0, drop the leading 0 and dial everything else)

  • 02

    Theft/Robbery

    The most important step is to notify the police. Go to your local koban (police box) and report the loss. You will be asked to provide details of where and when you last had it, what was inside (incase of a wallet), as well as a physical description the items lost. The police will then likely to ask you to fill out the ishitsu todokede juri shōmeisho (遺失届出受理証明書) or a tracking document. If you lost a passport, this document is very important to issue your passport again.

    READ MORE
    Lost Passport: What to do
    Need to Know
    READ MORE
    Don't Panic! Guide to Lost & Found in Japan
    Need to Know
    The United States of America Embassy
    place
    Tokyo Minato-ku Akasaka 1-chome 10-5
    phone
    0332245000
    Embassy of Canada
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    place
    Tokyo Minato-ku Akasaka 7-chome 3-38
    phone
    0354126200
    Embassy of United Kingdom
    place
    Tokyo Chiyoda-ku Ichibancho 1
    phone
    0352111100
    Embassy of France
    place
    Tokyo Minato-ku Minamiazabu 4-chome 11-44
    phone
    0357986000
    Embassy of Australia
    place
    Tokyo Minato-ku Mita 2-chome 1-14
    phone
    0352324111

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