Don't Panic! Guide to Lost & Found in Japan


2020.09.21

NAVITIME TRAVEL EDITOR

Japan is known worldwide as a country where lost items are more less found. It’s common as a culture of Japanese to pick the lost item and go out of their way if necessary to take them to the nearest Koban (police box), and most unbelievably, pocket nothing, however valuable. It’s not a miracle to find what you lose during your trip if you know where to go. Here is a complete guide to help you recover your precious belongings.

  • 01

    Go back to where you lost the item

    As soon as you realize that you lost something, go back to the last place you recall from your memory where that item was. This is because Japanese people tend to not take it away but rather leave it or take to the nearest Koban (police box). If any item was found, say for example in a store or restaurant, the people at that store/restaurant will keep it till the owner returns.

  • 02

    Airport: Lost & Found Center

    If you are unable to find the item when you return to the place you last saw your belongings, the next thing to do would be to take a visit to the lost and found center.

    Narita Airport

    Haneda Tokyo International Airport

    ※If you lost something while on the airplane, contact the airlines you boarded

  • 03

    Train: Lost & Found Center

    If you are unable to find the item when you return to the place you last saw your belongings, the next thing to do would be to take a visit to the lost and found center.

    ①The metro staff will transport the item to the Lost & Found Center at Iidabashi Station the following day and will keep it for 3 to 4 days. After that, the lost properties will be transported to Metropolitan Police Lost & Found Center located near Iidabashi Station. (Nanboku line, Iidabashi station, exit C2)
    Tokyo Metro Lost & Found Contact Information

    ②If you lose any items on the JR train, the JR staff will normally store the lost properties at the last stop on the lines or お忘れ物承り場所 (owasuremono uketamawaribasho) for around 1 week (this varies from JR region to region, generally trains that stop at Tokyo send lost property to the Tokyo lost and found).After this, belongings are transferred to the regional Police Lost & Found Centre.
    JR East Lost & Found Contact Information
    Phone Number: (050) 2016-1603
    ※You can call JR East from overseas. The international telephone number is +81 (50) 2016-1603.

  • 04

    Bus: Lost & Found Center

    If you lost something on the bus, contact directly the bus company and let them know which bus you forgot (time, the stop you go off, details of the items you lost etc.)

  • 05

    Taxi: Lost & Found

    Whenever getting aboard the taxi, make sure to keep the receipt as it will have the number of the taxi you just go on and off. This will help you find your lost items easily. In the case you don’t have the receipt, try recalling the memory to figure out which taxi company you used and call the company directly.
    Here are some of the numbers for the major taxi companies in Tokyo area but do keep in mind that most will only accept the call in Japanese.
    Checker Cab 03-3573-3751
    Chuo Musen 03-3563-5151
    EM Musen 03-3545-3501
    Green Cab 03-3203-8181
    Hinomaru Kotsu 03-3814-1111
    Kokusai Motorcars 03-5530-6001
    Kyodo Musen Taxi 03-3916-8111
    MK Taxi: 03-5547-5551
    Nihon Kotsu 03-5755-2336 (English available )
    Tokyo Musen 03-3361-2111

    The number in the red circle indicate which cab/taxi you boarded

    The number in the red circle indicate which cab/taxi you boarded

  • 06

    Koban (Police Box)

    The police will ask for your phone number and will call you when the item is found. If you do not have a mobile phone in Japan that the police can call you, you can return to the police station a few days later and ask whether the item is found or not. If you receive a notification from the police that the item has been found, bring your passport or other identification document to the police station to pick it up. Officers will assit with the lost and found between 8:30 a.m. and 5:15 p.m. (except Saturdays, Sundays and holidays).
    For details, please refer to Tokyo Metropolitan Government Lost and Found

    READ MORE
    Unraveling the complicated yet simple Koban (police) system in Japan
    Need to Know
    Metropolitan Police Department Headquarters
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    Tokyo Chiyoda-ku Kasumigaseki 2-1-1
    phone
    0335814321

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