In the Event of a Flat Tire
Vehicles not equipped with a spare tire
Please move the vehicle to a safe place and contact Roadside Assistance of your rental company or JAF (Japan Automobile Federation).
Major car rental companies such as Nippon Rent-A-Car, offers towing service to the nearest garage free of charge. However, please note that a towing fee will be charged in the case of punctures caused by collisions with curbstones or go off the shoulder of the road, etc.
Vehicles equipped with a spare tire
Please move the vehicle to a safe place and replace the tire.
*Please refer to the manual in the vehicle if you are unfamiliar with how to replace a tire.
If you get a flat tire near the car rental office, please return the vehicle as soon as possible after you change the tire. (It is dangerous to drive with a spare tire over long distances.)
Transfer by towing to a garage, tire shop, gas station
Please repair the tire if possible. If not, please replace the tire. You will be responsible for the cost of repairs or a new tire.
Please transfer by towing as it is dangerous to drive with a spare tire for long distances.
If you return your vehicle without fixing the tire
*If the tire can be fixed............Cost of repair
*lf the tire can not be fixed............ the price of a new tire
If the tire has been repaired or changed before the vehicle is returned to the rental office, no such charges will be incurred, but please inform the staff about such incident.
Please note that you will be responsible for all costs for a flat tire.